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SCE&G Warns Customers of Potential Scams
web posted March 18, 2013
STATE – South Carolina Electric & Gas
is urging business and residential customers to be aware of scam
artists posing as SCE&G employees. A number of customers have
reported instances of individuals portraying themselves as SCE&G
employees over the phone. In several instances, the individuals are
requesting that customers purchase a payment card from a local
convenience or drug store and then call back with the card’s
information for immediate bill payment.
Important tips to keep in mind to avoid the scams:
· When SCE&G employees call concerning an
unpaid bill, they identify themselves. If customers are unsure of
the caller’s identity, that identity can be verified by calling
Customer Service at 1-800-251-7234.
· SCE&G does not ask customers to purchase
payment cards from local convenience or drug stores for bill payment
purposes. Bill payments are accepted at SCE&G business offices, by
mail, authorized payment agencies, online or through SCE&G's phone
payment provider, BillMatrix, by calling 1-800-450-9160.
· SCE&G typically notifies customers by
phone or in writing before an employee is scheduled to arrive at their
home to perform any type of work inside the home.
· SCE&G field employees are identified by
their blue SCE&G uniforms, a white company ID badge with a photo
and marked SCE&G truck.
· If someone arrives unannounced or does not
have company identification and introduces themselves as an SCE&G
employee, the company recommends calling Customer Service at
1-800-251-7234 for verification or dialing 911 if they feel threatened.
· Keep your family and your personal
information safe. Do not give in to high pressure tactics over the
phone for financial information or in person to gain access into your
“We encourage our customers to call us if they have any concerns about
their accounts,” said Molly Morris, general manager of customer service
If someone believes they have been a victim of this scam, Morris
recommends calling SCE&G’s customer service department at
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