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Wise Tech Tips

Adding a Router: Problems connecting to the Internet

By James Wise
web posted April 30, 2009
TECH TIPS – Recently, we talked about adding a router and using it with an Internet connection. While most router additions are easy and require no special settings, a few Internet Service Providers (ISPs) require the use of additional settings. If you try adding a router and have problems, read on to learn how to “clone your MAC address.” Thanks to a reader, Bill ONeal, who wrote in to mention this tip.

When connecting a router, first try not using special settings unless you know they are required. If you have problems reaching the Internet after connecting the router, here are a few things to try:

Try unplugging the power from your cable/dsl modem and then plugging it back in after a few seconds. Wait a few minutes to make sure it’s back up and then reboot your computer just to be safe. If you still can’t reach the Internet after doing this, try opening your web browser and accessing the configuration page for your router (typically or If this comes up, it means your computer can see the router and you should continue.

Now, try finding a setting on the router’s configuration page for “user defined MAC address” or a button or something labeled “clone MAC address”. This is especially known to be an issue when using Comcast as your ISP. You’ll want to do this from the computer which was previously directly connected to the cable/dsl modem.

If you find a button to “clone your PC’s MAC Address”, click this, save your settings, and reboot your router.

If you have to manually fill in a value, you’ll first have to determine what the MAC address of your PC is. To do that, go to start, run, and type cmd (to get to a command prompt). Then type ipconfig/all (or winipcfg/all if you are using Windows 95/98). You should get a list of all the network information for your computer. If you have multiple network cards, you’ll want to look at the information for the card that was previously connected to the cable/dsl modem (i.e. normally this would NOT be a wireless card). The MAC address will look something like this:

Fill that value into the “user defined MAC Address” for the router, save your settings, and reboot your router

This may sound like a complicated thing but it should really just take a few minutes. If you continue to have problems, just email me.

Do you have a tech question you would like answered or a program you would like to recommend? Email me at edgefieldtechhelp@gmail.com. For computer questions, please include your operating system version (e.g. Windows Vista) and sorry, but I don’t do Macs.

Disclaimer: Software, tips, and links provided are used at the risk of the reader.

For all past articles please visit our Archives

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WEBNEWS –  Send in your favorite or favorites. There is no limit to the number of recipes you can send in. With the Editor’s wife being the driving force behind her own personal section, help her create an exchange of local favorites, home cooking, grilling, sauces, and deserts!  Send in your submissions here.